The Scrum Master acts as a:
Servant Leader whose focus is on the needs of the team members and those they serve (the customer), with the goal of achieving results in line with the organisation’s values, principles, and business objectives; A great Scrum Master is someone that team members want to follow. He does this by inspiring them to unleash their inner potential and showing them the desired behaviour. At difficult times, he shows them how to act on it; he doesn’t panic, stays calm and helps the team find the solution.
Facilitator by setting the stage and providing clear boundaries in which the team can collaborate; A great Scrum Master has facilitation as his second nature. All the Scrum events are a joy to attend, and every other meeting is well prepared, useful and fun, and has a clear outcome and purpose.
Coach coaching the individual with a focus on mindset and behaviour, the team in continuous improvement and the organisation in truly collaborating with the Scrum team;
Conflict navigator to address unproductive attitudes and dysfunctional behaviours;
Manager responsible for managing impediments, eliminate waste, managing the process, managing the team’s health, managing the boundaries of self-organisation, and managing the culture;
Mentor that transfers agile knowledge and experience to the team;
Teacher to ensure Scrum is understood and enacted.
